Returns & Cancellations Policy
We hope you are happy with all products you bought from us, but if you’re not entirely satisfied, you’ll find details of our Refund policy below.
We strongly recommend that all items be checked fully at the time of delivery.
In general, unless otherwise indicated, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
It is different from what was ordered
It is defective
Suffered physical damage during delivery
Some parts are missing
We are happy to accept a complete return and issue a full refund for prescription medicines if it fulfils one or more of the following conditions:
If the products do not match your order/prescription
Products are defective or physically damaged
Products have a shelf life of less than 3 months
You’re entitled to return your items within 14 working days and receive a full refund.
Acceptable return items
Items must be returned in full, in their original condition, with box, strip and packaging intact.
Please note that we are unable to accept returns for the following:
Unsealed items with a protective seal due to health protection or hygiene reasons.
Products bought in a clearance sale and marked as “non-returnable” on the category detail or product detail page.
How to return an item?
Please contact our customer care within 14 working days of receiving your items by calling us at +1 8176686431 or emailing us at email@example.com
Once you’ve notified our Customer Care team about returning your items, you will receive instructions about how and where to send or drop off your return items. The options may include shipping by courier, pick up by our delivery agent, or drop off at a designated Wellcarepharma store. Please note that all options are not available in all areas and our customer care will make all efforts to facilitate a convenient option.
Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we recommend sending all return items via a branded courier service where required.
How long will it take to process my return?
We aim to process your return within 24 hours of receiving the item, however it can take up to 20 days to receive the refund via the original payment method.
Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department.
Upon placing the order, if you would like to cancel it, you can do so by signing in to your account in the order history section of the website, while the order status is in a created state.
Once the order has been approved by our team, please contact our customer care team +1 8176686431 for cancellation requests. If the request is received prior to the order being shipped, a complete refund will be made.
Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.